Refund andCancellation Policy
SavantX Technologies Pvt Ltd is committed to providing fair and transparent refund and cancellation policies. This policy outlines the terms and conditions for refunds and cancellations of our services.
Table of Contents
Navigate through our refund and cancellation policy sections
1. Introduction
SavantX Technologies Pvt Ltd (“we,” “our,” or “us”) strives to provide exceptional services and customer satisfaction.
This Refund and Cancellation Policy outlines the terms and conditions under which refunds and cancellations are processed. By engaging our services, you agree to the terms outlined in this policy. We reserve the right to modify this policy at any time, and changes will be effective immediately upon posting.
2. Refund Policy
Full Refunds
Full refunds are available under the following circumstances:
- Cancellation within 24 hours of service initiation (before work begins)
- Service not delivered as per agreed specifications
- Technical failure on our part preventing service delivery
- Duplicate payment or billing error
Refund Eligibility
To be eligible for a refund, you must:
- Submit a refund request within 30 days of payment
- Provide valid reason and supporting documentation
- Not have violated terms of service agreement
- Return any deliverables if applicable
3. Cancellation Policy
You may cancel your service at any time, subject to the following terms:
Before Work Begins
100% refund if cancelled before project initiation
During Development (0-25%)
75% refund if cancelled during initial development phase
Mid-Development (25-50%)
50% refund if cancelled during mid-development phase
Late Stage (50%+)
No refund if cancelled after 50% completion, deliverables provided
4. Refund Process
To request a refund, please follow these steps:
Submit Refund Request
Contact us via email at contact@thesavantx.com with your order number and reason for refund.
Review & Verification
We will review your request within 2-3 business days and verify eligibility.
Approval & Processing
Upon approval, refund will be processed to your original payment method.
Confirmation
You will receive email confirmation once the refund is processed.
5. Non-Refundable Services
The following services are non-refundable:
6. Partial Refunds
Partial refunds may be issued in the following scenarios:
Project Cancellation During Development
Refund amount calculated based on work completed and remaining deliverables.
Scope Reduction
If project scope is reduced after initiation, refund for removed features.
Service Modifications
Refund difference if service is downgraded or modified.
7. Processing Time
Refund processing timelines:
Review Period
2-3 business days
Processing Time
5-10 business days
Bank Processing
3-5 business days
Total time: 10-18 business days from approval to receipt in your account
8. Disputes & Appeals
If you disagree with a refund decision, you may:
Request Review
Submit additional documentation or evidence for reconsideration within 7 days.
Escalation
Request escalation to management for complex cases requiring further review.
Resolution
We aim to resolve all disputes fairly and within 14 business days.
9. Policy Modifications
SavantX Technologies Pvt Ltd reserves the right to modify this Refund and Cancellation Policy at any time. Changes will be effective immediately upon posting on our website. We encourage you to review this policy periodically.
Your continued use of our services after any modifications constitutes acceptance of the updated policy. If you do not agree with any changes, you may cancel your service in accordance with the cancellation terms.
10. Contact Us
For refund requests, cancellations, or questions about this policy, please contact us:
contact@savantxtechnologies.com
Phone
+91 9888244166
+91 9888344166
Office
Sector 71, Mohali, Punjab
Panchanpur, Tekari, Gaya, Bihar